No extra fees, no hidden costs.

We deliver premium customer service with clear and transparent fees for every single transfer and every single customer.

Bank Transfer Fees

We guarantee you no additional or hidden costs for every transaction you make with us. Our exchange rate is updated around the clock to offer you with the best value combined with premium customer service for every single transfer you make.

EUR Currency (SEPA) Transfer Timeframe Transaction Fee (1 EUR min.)
Eurozone (EUR) 1 business day 0.50%
Local Transfers Transfer Timeframe Transaction Fee (1 EUR min.)
Australian Dollar (AUD) 2 business days 0.50%
Brazilian Real (BRL) 2 business days 0.50%
Chinese Yuan (CNY) 1 business day 0.50%
Japanese Yen (JPY) 2 business days 0.50%
Mexican Peso (MXN) 1 business day 0.50%
Philippine Peso (PHP) 1 business day 0.50%
South Korean Won (KRW) 2 hours 0.50%
Vietnamese Dong (VND) 2 business days 0.50%

Any other currency, 2-3 business days. 1.00% plus conversion fees by recipient bank

International Wires      (SWIFT) Transfer Timeframe* Transaction Fee (plus 15 EUR flat fee.)*
US Dollar (USD) 2-3 business days 1.00%
British Pound Sterling (GBP) 2-3 business days 1.00%
Czech Krone (CZK) 2-3 business days 1.00%
Danish Krone (DKK) 2-3 business days 1.00%
Hungarian Forint (HUF) 2-3 business days 1.00%
Kroatian Kuna (HRK) 2-3 business days 1.00%
Norwegian Krone (NOK) 2-3 business days 1.00%
Polish Zloty (PLN) 2-3 business days 1.00%
Swiss Franc (CHF) 2-3 business days 1.00%
Swedish Krona (SEK) 2-3 business days 1.00%
Any other currencies 2-3 business days 1.00% plus conversion fees by bank

*We have recently raised our pricing to 1% per transaction for EU currencies for a temporary time. We are working hard on faster and free transfers in 2017. Be aware that intermediary and/or your/the recipient banks might charge additional fees for incoming foreign transfers and we usually can’t take over that fee while using shared costs (SHA) unless you wish us to cover your costs (OUR).

Bitcoin Prepaid Card Fees

We always provide a transparent fee structure to ensure you the best low cost bitcoin prepaid card solution.

Fee Type Frequency EUR
Physical Card issuance & delivery Per Order € 8.00
Virtual Card Per Order € 2.00
Top Up (minimum fee € 1) Per Transaction 0.50 %
Purchase Transaction Per Transaction € 0.00
 ATM Transaction Domestic* Per Transaction € 2.25
 ATM Transaction International** Per Transaction € 2.75
 Monthly Maintenance Fee*** Per Month € 1.00
 Foreign Transaction Fee**** Per Transaction 3.00 %
 Card to Card Transfer Per Transaction € 0.25
 ATM PIN change Fee Per Occurrence € 0.80
 Card Replacement Per Occurrence € 8.00
 Expedited Shipping (DHL Express) Per Occurrence € 69.00

*ATM Transaction Domestic is withdrawals from ATMs in countries where EUR is the domestic currency (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain).

**ATM Transaction International is withdrawals from ATMs in countries with non-EUR domestic currencies.

***Monthly Maintenance Fee is only applied when prepaid card has been activated and will automatically be deducted from your account each calendar month.

****Foreign Transaction Fee is a 3% fee per transaction that is charged at any POS with a non-EUR domestic currency. The foreign transaction fee does not apply at any POS where EUR is applied.

Bitcoin Wallet Fees

Your miner fee determines the speed of confirmation time for your bitcoin payment in the network. Bitcoin wallet transaction fees estimates are calculated in satoshis per kB. The fee rates for bitcoin transaction have been steadily increasing and has even spiked in early 2017. Current fee and confirmation time estimates across services can be seen here:

We use the Bitcoin Core’s fee estimates and the backlog of unconfirmed transactions on the network as a baseline. The maximum amount by which the fee can be increased over the baseline is capped at two times. We take the bitcoin fee estimate from bitcoind and keep a record of this. We take this record and then we create our own estimate that averages this fee based on conditions to ensure that all the transactions are being absorbed by the network seamlessly. Bitcoin wallet transaction fees are completely unrelated to the value sent in the transaction – it depends upon how many inputs and outputs the transaction has.

Additional network costs for covering the costs of Unspent Transaction Outputs (UTXO)

Our users are charged an additional network cost on all EUR invoices to cover the cost of an UTXO. To deliver our transaction services, our invoice bitcoin payment needs to be transferred further using the same unit of bitcoin. This is called an Unspent Transaction Output (UTXO) and it enables another bitcoin transaction which is necessary to be executed. Due the rise of network costs, please understand that we can’t cover these costs additionally. This additional network cost enables our business a consolidation and it is not the same as the wallet transaction fee included with your payment to a bitcoin address and charged to your wallet by the bitcoin network. You can minimize additional costs on bitcoin payments while making larger purchases. Please make sure to pay the exact bitcoin amount requested on our invoice to avoid complication and support. You can ensure not to late-, over- or underpay an invoice by scanning the QR code or paying with a true bitcoin wallet. Please do not use hosted exchange or account services wallet which might even charge withdrawals fees and are not suitable for time-sensitive invoices like ours.

SegWit ready

Fees should be effectively cut in half once SegWit is fully activated because our wallets are already SegWit enabled.

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