The Christmas holiday season is a joyful time - and one of the busiest of the year! While we cannot help you buy the perfect gift or secure last minute travel deals to reunite with your loved ones, we’ll be here to answer any questions you may have about your account over Christmas.
What if I need support?
Our super helpful Customer Support team will be available as usual during the holidays. You’re welcome to reach out at usual hours with any problem you need assistance with.
While response times may experience slight delays, rest assured we are ready to help you tackle problems as quickly as possible.
Can I trade or make bank transfers?
Keen on trading while you enjoy that glass of glühwein? Crypto trading at Bitwala will be available 24/7 over the holidays. For those looking to send some last minute “Christmas money” to family and friends, bank transfers and standing orders won’t be processed on bank holidays but will go through on the following day instead.
Bank holidays are Christmas Day (December 25), Boxing Day (December 26), and New Year’s Day (January 1).
Can I order a card or replace a card?
Absolutely! Bitwala cards typically arrive within four business days, so be sure to factor in some delays for the delivery of your card, new or replacement.
We know how crazy the festive season can be, so if you happen to lose your card, know that you can easily lock your card from the web app by going to “Control Section” then “Card Settings” and easily unlock it once you find it!
Card limits and more
During Christmas, it’s so easy to overspend if you don’t watch your budget. With that in mind, we’d like to introduce you Christmas shoppers to our Bitwala card limits. When you order your sleek Bitwala card, your monthly card limits are set to max.
All you need to do is head to the “Control”, click “Card Settings - Limits” and set your desired limit. You can set daily or monthly limits for online and in-store payments, as well as ATM withdrawals. We think this will save you a lot of hassle, plus you don’t have to look for any excuse possible to justify overspending this holiday season!
From everyone here at Bitwala, we wish you a Merry Christmas and a happy new year! 🎄