Customer Service

The Customer Support team is at the heart of Bitwala - and that is exactly what we want to show them. Our mission is to deliver outstanding customer service to our users by providing fast, smart and simple solutions and showing them how important they are to everyone at the company!

Without our users, our success would not have been possible. That is why it is our responsibility to take good care of them and make every single interaction, feedback and exchange ount. We believe that we can empower our customers to exchange values globally, just like they can exchange ideas.

We must therefore also learn from them to make sure that we build and provide them with the exact tools that they need to achieve these goals. That is why the Customer Service Team is at the heart of Bitwala and is the eyes and ears to our most valuable asset: our customers.

If you are as passionate about building long-lasting and trusting relationships with people as we are and want to have your voice heard, you have found the right place. We are always looking for talented peoples-people. As long as you love connecting with people, speak German & English and do not want another boring Customer Service job under the microscope of your department's KPIs, we would love to have you in our team. We believe that your personal and Bitwala´s growth is not determined by a few numbers at the end of the quarter but the great ideas everyone brings to the table. So may the best idea win!


Head of Customer Support

“Customer relationships are like a marriage. You will have good times, you might have arguments but if you do it right, they will stand by you for the rest of your life.”