No extra fees, no hidden costs.

We deliver premium customer service with clear and transparent fees for every single transfer and every single customer.

Bank Transfer Fees

We guarantee you no additional or hidden costs for every transaction you make with us. Our exchange rate is updated around the clock to offer you with the best value combined with premium customer service for every single transfer you make.

EUR Currency (SEPA) Transfer Timeframe Transaction Fee (1 EUR min.)
Eurozone (EUR) 1 business day 0.50%

Any other currency, 2-3 business days. 1.00% plus conversion fees by recipient bank

International Wires      (SWIFT) Transfer Timeframe* Transaction Fee (plus 15 EUR flat fee.)*
British Pound Sterling (GBP) 2-3 business days 1.00%
Czech Krone (CZK) 2-3 business days 1.00%
Danish Krone (DKK) 2-3 business days 1.00%
Hungarian Forint (HUF) 2-3 business days 1.00%
Kroatian Kuna (HRK) 2-3 business days 1.00%
Norwegian Krone (NOK) 2-3 business days 1.00%
Polish Zloty (PLN) 2-3 business days 1.00%
Swiss Franc (CHF) 2-3 business days 1.00%
Swedish Krona (SEK) 2-3 business days 1.00%
Any other currencies 2-3 business days 1.00% plus conversion fees by bank

*We have recently raised our pricing to 1% per transaction for EU currencies for a temporary time. We are working hard on faster and free transfers in 2017. Be aware that intermediary and/or your/the recipient banks might charge additional fees for incoming foreign transfers and we usually can’t take over that fee while using shared costs (SHA) unless you wish us to cover your costs (OUR).

Bitwala Debit Card Fees

We always provide a transparent fee structure to ensure you the best low-cost prepaid card solution for bitcoiners.

Fee Type Frequency EUR
Physical Card issuance & delivery Per Order € 8.00
Virtual Card Per Order € 2.00
Top Up (minimum fee € 1) Per Transaction 0.50 %
Purchase Transaction Per Transaction € 0.00
 ATM Transaction Domestic* Per Transaction € 2.25
 ATM Transaction International** Per Transaction € 2.75
 Monthly Maintenance Fee*** Per Month € 1.00
 Foreign Transaction Fee**** Per Transaction 3.00 %
 Card to Card Transfer Per Transaction € 0.25
 ATM PIN change Fee Per Occurrence € 0.80
 Card Replacement Per Occurrence € 8.00
 Expedited Shipping (DHL Express) Per Occurrence € 69.00

*ATM Transaction Domestic is withdrawals from ATMs in countries where EUR is the domestic currency (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain).

**ATM Transaction International is withdrawals from ATMs in countries with non-EUR domestic currencies.

***Monthly Maintenance Fee is only applied when prepaid card has been activated and will automatically be deducted from your account each calendar month.

****Foreign Transaction Fee is a 3% fee per transaction that is charged at any POS (including ATM) with a non-EUR domestic currency. The foreign transaction fee does not apply at any POS where EUR is applied.

Bitcoin Wallet Fees

What are transaction fees?

Transaction fees, also known as mining fees, are the fees that are paid by the user towards the bitcoin miners to ensure the transaction is included into the next block. When bitcoin was still new, mining fees were relatively low and often completely free. Since bitcoin has grown in popularity over the past few years, mining fees have increased as well.

How are transaction fees calculated?

Your mining fee determines the speed of confirmation time for your bitcoin payment in the network. Bitcoin wallet transaction fees estimates are calculated in satoshis per byte. The fee rates for bitcoin transactions have been oscillating and, as a rule of thumb, correlate with the bitcoin market price. Current fee and confirmation time estimates across services can be checked here or here

We use the Bitcoin Core’s fee estimates and the backlog of unconfirmed transactions on the network as a baseline. The maximum amount by which the fee can be increased over the baseline is capped at two times. We take the bitcoin fee estimate from bitcoind and keep a record of this. We take this record and then we create our own estimate that averages this fee based on conditions to ensure that all the transactions are being absorbed by the network seamlessly. Bitcoin wallet transaction fees are completely unrelated to the value sent in the transaction – it depends upon how many inputs and outputs the transaction has.

Additional network costs for covering the costs of Unspent Transaction Outputs (UTXO)

Our users are charged an additional network cost on all EUR invoices to cover the cost of an additional Unspent Transaction Output (UTXO). To deliver our transaction services, our invoice bitcoin payment needs to be forwarded using the same amount of bitcoin. The extra charge is used to pay the network fees for another bitcoin transaction which is necessary to be executed. Due the rise of network costs, please understand that we can’t cover these costs additionally. This additional network cost enables our business a consolidation and it is not the same as the wallet transaction fee included with your payment to a bitcoin address and charged to your wallet by the bitcoin network. You can minimize additional costs on bitcoin payments while making larger purchases. Please make sure to pay the exact bitcoin amount requested on our invoice to avoid complication and support. You can ensure not to latepay, overpay or underpay an invoice by scanning the QR code or paying with a standalone bitcoin wallet. Please do not use hosted exchange or account services wallet which might even charge withdrawal fees and are not suitable for time-sensitive invoices like ours.

SegWit ready

SegWit was successfully activated and we are finishing the rollout of SegWit support for the Bitwala wallets. Using SegWit will enable users to save up to 50% on the network fees, and the same amount will be saved for the additional utxo costs as described above. We ask you for a little more patience and will notify all our users once our systems are upgraded to be 100% SegWit compatible.

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