Your keys, your crypto
Bitwala offers user-controlled crypto wallets – you’re the only one that can access and control your funds and transactions, not us or anybody else.
Built-in 24/7 crypto trading
We make it easy to buy & sell Bitcoin and Ether with fast cash settlement - see your funds on your bank account or wallet within minutes.
No compromise on security
Our non-custodial wallet solutions guarantee the highest industry standards and offer two-factor authentication, multi-signature keys and biometric authorization.
We’re here for you if you need us
We’re always just one tap away via our human customer support.
Trade & invest
Buy and sell crypto directly from your bank account.
Easily send crypto to anyone in the world.
Easily receive crypto from anyone or request a specific amount.
Any questions? Read our FAQs
What cryptocurrencies can I hold in my Bitwala wallets?
Currently, we offer wallets for Bitcoin (BTC) and Ether (ETH). You will have to generate separate wallets for each asset respectively. In the future we plan to support many more cryptocurrencies and digital assets.
What is a non-custodial wallet?
Unlike centralized cryptocurrency exchanges, Bitwala doesn’t actually hold on to your Bitcoin (BTC) or Ether (ETH) – Bitwala is what’s called a ‘non-custodial’ system. This means only the holder of the wallet’s private keys has access to the wallet, even without the Bitwala platform. It is very important to have a backup of your private keys and to keep them stored safely offline.
What devices do Bitwala wallets support?
Bitwala wallets are supported across all web and mobile platforms. Ether can currently only be traded or sent/received via iOS or Android devices that support biometric authentication. (Android: api version 23+ and Secure Element or Strongbox with Fingerprint supported (Face recognition is currently not supported) / iOS: iPhone 5+ minimum with Secure Enclave with Touch ID or Face ID supported)
How does the Bitcoin wallet work?
The Bitcoin (BTC) wallet is available on both web and mobile devices and is a multi-signature non-custodial wallet. A multi-signature protocol, available for Bitcoin acts as a built-in additional security factor. The wallet is backed up with two seed phrases, which let you recover and access your bitcoin in case you lose access to your Bitwala account. Under no circumstances, Bitwala or anyone else can access or control your funds or transactions.
How does the Ethereum wallet work?
The Ethereum (ETH) wallet currently is only available on mobile and is backed up with one seed phrase, which lets you access your coins, even if you lose access to your Bitwala account. When you set up your Ethereum wallet, a cryptographic key is generated and locked away in your smartphone security module. It can only be accessed by the Bitwala mobile app, and only upon using biometric authentication. Every transaction requires a confirmation from your device key, meaning no one else can access your funds – not even the Bitwala team.
What happens when I lose my device?
If you lose your device you will lose access to your Ethereum wallet via the Bitwala app, however, you still have access to your coins as long as you have the wallet backup. To recover access, you can create a replacement wallet in the Bitwala app on your new device and move your Ether across to it.
Can I store ERC-20 tokens in my Ethereum wallet?
We do not recommend you send and store ERC-20 tokens in your Bitwala Ethereum wallet. While you can receive any ERC-20 tokens in your Ethereum wallet, you will not be able to view or manage them in the Bitwala interface.